Privacy Policy — 89bd9
This Privacy Policy explains how 89bd9 collects, processes, stores, and protects your personal data when you use our platform. We are committed to safeguarding your privacy and handling your information with the transparency and care it deserves.
Your Privacy at a Glance
A plain-English summary of how 89bd9 handles your data. The full legal text in the sections below governs in all cases.
What We Collect
We collect identity information (name, date of birth, NID), contact details (email, mobile number), payment data, device and browser information, and records of your activity on the platform.
Why We Use It
Your data is used to verify your identity, process payments, deliver our gaming services, fulfil legal obligations including AML compliance, and communicate account and promotional updates.
Who Sees It
We share data only with trusted payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game technology providers, and where required by law. We never sell your personal data to third parties for marketing purposes.
How We Protect It
All data in transit is protected by 256-bit SSL encryption. Data at rest is secured using industry-standard access controls, encrypted storage, and regular security audits conducted by our technical team.
Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities or request that we restrict how we use your information. Contact [email protected] to exercise these rights.
Cookies
89bd9 uses essential, functional, and analytical cookies to maintain platform performance and improve user experience. You can manage cookie preferences through your browser settings at any time.
01 Introduction
This Privacy Policy (the "Policy") describes how 89bd9 (referred to throughout as "89bd9", "we", "us", or "our") collects, uses, stores, shares, and protects personal data relating to individuals (referred to as "you", "your", or "the Player") who access or use the 89bd9 website at https://89bd9.io and all associated services, games, betting markets, account features, and payment facilities (collectively, the "Platform").
89bd9 is committed to protecting your privacy and handling your personal data in a responsible, transparent, and lawful manner. This Policy is intended to give you a clear understanding of what information we hold about you, why we hold it, and what your rights are in relation to that information.
By registering an account or using the 89bd9 Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated into the overall agreement between you and 89bd9. This Policy was last reviewed and updated on 1 January 2026.
02 Data We Collect
89bd9 collects and processes several categories of personal data depending on your interaction with the Platform. These categories are set out below.
2.1 Identity and Registration Data
When you register an account with 89bd9, we collect information necessary to establish and verify your identity, including:
- Full legal name as it appears on your government-issued identity document;
- Date of birth (to confirm you are 21 years of age or older);
- Gender (where provided voluntarily);
- National Identity Card (NID) number or passport number;
- Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other);
- Copies of identity documents submitted for KYC verification.
2.2 Contact Data
- Email address (used for account communications, security alerts, and promotional messages where you have opted in);
- Mobile phone number registered in Bangladesh;
- Preferred language of communication.
2.3 Financial and Payment Data
- bKash, Nagad, Rocket, or Upay mobile wallet account numbers;
- Visa or Mastercard details (card number masked, expiry date, cardholder name) where applicable;
- Bank account details where bank transfer methods are used;
- Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers;
- Source of funds documentation where requested for AML compliance purposes.
2.4 Technical and Device Data
- IP address and approximate geographic location derived from IP;
- Device type, operating system, and browser version;
- Unique device identifiers;
- Session timestamps and duration;
- Referring URL and navigation path within the Platform.
2.5 Gameplay and Betting Data
- Games played, bets placed, wager amounts, and outcomes;
- Sports betting market selections including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers) and other available markets;
- Bonus usage, wagering progress, and promotion participation history;
- Responsible gaming tool usage including deposit limits, session limits, and self-exclusion requests.
2.6 Communications Data
- Records of correspondence with 89bd9 support staff via email or live chat;
- Feedback and survey responses submitted voluntarily;
- Complaint records and their resolution outcomes.
89bd9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data beyond responsible gaming disclosures, or biometric data. Where you voluntarily disclose such information in support communications, it will be handled with additional care and used only to address your specific query.
03 How We Collect Data
89bd9 collects personal data through the following channels and mechanisms:
3.1 Direct Collection
The majority of personal data 89bd9 holds is provided directly by you in the course of using the Platform. This includes data provided when you:
- Register a new account and complete the registration form;
- Submit KYC documents in response to a verification request;
- Make a deposit or request a withdrawal;
- Place a bet or participate in a game;
- Contact the 89bd9 support team by email;
- Respond to a survey, promotion, or feedback request;
- Update your account profile or change account settings.
3.2 Automated Collection
When you access and navigate the 89bd9 Platform, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies. This automated collection occurs regardless of whether you are logged into an account. Please refer to Section 7 (Cookies & Tracking) for full details.
3.3 Third-Party Sources
In limited circumstances, 89bd9 may receive personal data about you from third parties, including:
- Identity verification and fraud prevention service providers used during KYC processing;
- Payment processors including bKash, Nagad, Rocket, Upay, and card network operators, who confirm transaction outcomes;
- Game technology providers who report gameplay session data to 89bd9 for settlement and integrity purposes.
In all cases, 89bd9 ensures that third parties who provide personal data to us have done so on a lawful basis and have appropriate privacy safeguards in place.
04 How We Use Your Data
89bd9 uses personal data collected from users for the following specific purposes:
| Purpose | Data Used | Details |
|---|---|---|
| Account Registration | Identity, contact data | To create, maintain, and administer your 89bd9 player account. |
| Identity Verification (KYC) | Identity, financial data, documents | To verify your age (21+), identity, and source of funds as required for AML compliance. |
| Payment Processing | Financial, contact data | To process deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard and to execute withdrawal requests. |
| Game and Betting Services | Gameplay, device data | To deliver games, settle bets, apply bonus credits, and maintain your account balance accurately. |
| Security and Fraud Prevention | Technical, identity, financial data | To detect and prevent fraud, money laundering, bonus abuse, and unauthorised account access. |
| Responsible Gaming | Gameplay, communications data | To monitor for signs of problem gambling and administer self-exclusion, deposit limit, and session limit requests. |
| Customer Support | Communications, identity data | To respond to enquiries, resolve complaints, and provide account assistance. |
| Marketing Communications | Contact, gameplay data | To send promotional offers and relevant updates where you have provided consent. You may opt out at any time. |
| Legal Compliance | All categories as required | To comply with applicable legal obligations, respond to lawful regulatory requests, and maintain required records. |
| Platform Improvement | Technical, gameplay data | To analyse Platform usage patterns, diagnose technical issues, and improve features and user experience. |
89bd9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
05 Legal Basis for Processing
89bd9 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity in question:
- Contractual necessity: Processing required to perform the contract between you and 89bd9, including account registration, payment processing, and game delivery;
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, and record-keeping duties;
- Legitimate interests: Processing carried out in pursuit of 89bd9's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and freedoms;
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, for marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Where 89bd9 relies on legitimate interests as a legal basis, we have conducted an assessment to confirm that our interests are not outweighed by your data protection rights. You have the right to object to processing carried out on the basis of legitimate interests — see Section 10 for details.
06 Data Sharing & Disclosure
89bd9 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following specific and controlled circumstances:
6.1 Payment Service Providers
To process deposits and withdrawals, 89bd9 shares the minimum necessary financial and identity data with payment processors including bKash, Nagad, Rocket, Upay, and card network operators (Visa, Mastercard). These providers are contractually bound to use your data only to facilitate your specific transactions and are required to maintain appropriate security standards.
6.2 Game Technology Providers
89bd9's games are supplied by certified third-party studios including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive technical session data (such as a pseudonymous player token, bet amounts, and game outcomes) to render games and settle results. They do not receive your full identity or payment details.
6.3 Identity Verification and KYC Providers
To fulfil our AML and KYC obligations, 89bd9 may engage third-party identity verification service providers. These providers will access identity documents and personal data submitted by you for the sole purpose of verifying your identity and age. All such providers operate under strict data processing agreements.
6.4 Legal and Regulatory Disclosure
89bd9 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or governmental request. In such cases, 89bd9 will disclose only the minimum data necessary to satisfy the legal obligation and will notify you of such disclosure where legally permitted to do so.
6.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 89bd9's business or assets, personal data held by 89bd9 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms governing your data in the new entity's hands.
6.6 Professional Advisers
89bd9 may share personal data with legal advisers, auditors, and professional consultants where strictly necessary and on a confidential basis in connection with the operation and legal compliance of the business.
All third parties with whom 89bd9 shares personal data are required to maintain the confidentiality and security of that data and to use it only for the specified purpose. 89bd9 does not authorise any third party to use your data for their own independent purposes.
07 Cookies & Tracking Technologies
89bd9 uses cookies and similar tracking technologies (including web beacons and pixel tags) on the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies serve a number of purposes, including enabling core Platform functionality and helping us understand how players use our services.
7.1 Types of Cookies We Use
- Essential Cookies: These are strictly necessary for the Platform to function. They enable core features such as session management, login state maintenance, and security token validation. The Platform cannot operate properly without these cookies. No consent is required for essential cookies.
- Functional Cookies: These cookies remember your preferences and settings (such as preferred language and display options) to provide a more personalised experience on return visits.
- Analytical Cookies: These cookies collect anonymised information about how visitors interact with the Platform — including pages visited, time spent, and navigation paths — to help 89bd9 improve the Platform's performance and usability.
- Marketing Cookies: Where you have given consent, marketing cookies track your browsing activity to deliver relevant promotional content. You may withdraw this consent at any time through your browser settings.
7.2 Managing Cookies
You can control and manage cookies through your web browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please be aware that disabling essential cookies will impair the functionality of the 89bd9 Platform and may prevent you from accessing your account or completing transactions. Detailed instructions for managing cookies in common browsers (Chrome, Firefox, Edge, Safari) are available on those browsers' support pages.
7.3 Do Not Track
Some browsers transmit a "Do Not Track" signal. 89bd9 currently does not alter its data collection practices in response to these signals, as there is no consistent industry standard for how to respond to them. We will revisit this position as industry standards develop.
08 Data Retention
89bd9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
- Active account data: Retained for the duration of your account relationship with 89bd9 and for a minimum period of five years following account closure, in compliance with AML record-keeping requirements;
- KYC and identity documents: Retained for a minimum of five years from the date of verification, or longer where required by applicable law;
- Transaction records: Retained for a minimum of five years from the date of each transaction;
- Support and communications records: Retained for three years from the date of the last interaction, or longer where the matter relates to an unresolved dispute;
- Marketing consent records: Retained until you withdraw your consent plus one year to demonstrate compliance;
- Analytical and technical logs: Typically retained for 12 to 24 months depending on the nature of the data.
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.
09 Data Security
89bd9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the 89bd9 Platform;
- Encrypted data storage for sensitive personal data at rest, including financial and identity information;
- Access controls and least-privilege principles, ensuring that only authorised personnel with a specific operational need can access personal data;
- Multi-factor authentication for internal staff systems;
- Regular security assessments and penetration testing of Platform infrastructure;
- Incident response procedures for detecting, containing, and notifying affected parties of data breaches where required by law.
While 89bd9 takes all reasonable steps to protect your personal data, no system of transmission or storage is completely secure. 89bd9 cannot guarantee absolute security and accepts no liability for breaches that result from circumstances beyond its reasonable control, including attacks on third-party infrastructure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 89bd9 will notify you without undue delay and will take all appropriate remedial action.
Your responsibility: You play an important role in keeping your data secure. Do not share your 89bd9 password with anyone. 89bd9 will never ask for your password by email, live chat, or any other channel. If you suspect unauthorised access to your account, contact [email protected] immediately.
10 Your Rights
Subject to applicable law, you have the following rights in relation to the personal data 89bd9 holds about you:
- Right of access: You may request a copy of the personal data 89bd9 holds about you, along with information about how it is being used.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to overriding legal retention obligations.
- Right to restriction of processing: You may request that 89bd9 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that 89bd9 provide your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You may object to processing based on 89bd9's legitimate interests, including profiling. You have an absolute right to object to processing for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, please contact 89bd9 at [email protected]. 89bd9 will respond to all legitimate requests within 30 days. In cases of complex or multiple requests, this period may be extended by up to two further months, and you will be notified of the extension. 89bd9 may need to verify your identity before processing your request to protect against unauthorised data access.
11 Children & Minors
The 89bd9 Platform is strictly intended for individuals who are 21 years of age or older. 89bd9 does not knowingly collect or process personal data relating to individuals under the age of 21. If 89bd9 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and believe that a minor under your care has provided personal data to 89bd9 or created an account on the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.
12 Third-Party Links
The 89bd9 Platform may contain links to the websites or services of third-party game providers and payment processors. These external services operate under their own independent privacy policies, for which 89bd9 accepts no responsibility or liability. When you leave the 89bd9 Platform and interact with a third-party service, you do so at your own risk and are subject to that third party's privacy terms.
89bd9 recommends that you review the privacy policy of any third-party website or service you access in connection with your use of the Platform, particularly payment platforms such as bKash, Nagad, Rocket, and Upay.
13 Policy Updates
89bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our services. When material changes are made to this Policy, 89bd9 will notify registered account holders by email at the address associated with their account, and will update the "Last Updated" date at the top of this page.
Your continued use of the 89bd9 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may close your account by contacting [email protected].
We encourage you to review this Privacy Policy periodically to stay informed about how 89bd9 protects your data. Previous versions of this Policy are available on request.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or 89bd9's data processing practices, please contact us using the details below. All contact must be in writing. Contact details are for privacy-related communications only.
- Privacy Enquiries: [email protected]
- General Support: [email protected]
- Response Target: Within 30 calendar days of receipt of your request
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
This Privacy Policy was last reviewed and updated on 1 January 2026. This document supersedes all previous versions of the 89bd9 Privacy Policy.
Ready to Play at 89bd9?
Now that you understand how 89bd9 protects your data, explore our full range of games and betting markets — from live cricket and slots to our premium casino floor. Your privacy is always our priority.